SITE INSPECTION CHECK LIST

Hotel: Villa Rosa Kempinski Phone: +254 703 049 000

Address: P. O Box 14164 Fax: +254 202 308 819

City, State: Nairobi Kenya Zip: 00800

Age of property: 14 years

Date of last renovation: 3^rd Dec 2014

FACILITY CONTACTS

Sales Contact:

Name: Carole Keingati Phone: +254 203 603 000

Fax: +254 203 603 151 Email: carole.keingati@kempinski.com

CSM:

Name: Daniel Mutemi Phone: +254 207 450 000

Fax: +254 207 450 245 Email: danielmutemi@kempinski.com

Audio Visual:

Name: Patrick Oyumba Phone: +254 207 364 000

Fax: +254 207 654 100 Email: poyumba@gmail.com

LOBBY

Appearance:

Excellent ü Fair Poor

Front Desk Staff:

Excellent Fair ü Poor

Bellmen:

Excellent ü Fair Poor

Comments:

FRONT DESK

Staff was friendly:

Excellent ü Fair Poor

Check in was efficient:

Excellent ü Fair Poor

Information was provided about facility by front desk staff:

Excellent Fair ü Poor

Comments: the hotel’s website should be well managed to avoid delays in bookings before they are actualized.

ELEVATORS

Easily accessible:

Excellent Fair ü Poor

Service:

Excellent Fair ü Poor

Comments: the working of the elevators can be improved to reduce the amount of vibrations thus making it smooth.

PRIMARY MEETING SPACE (GENERAL SESSION)

Total square footage: 400 square feet

Ceiling Height: 11 feet

First impression:

Excellent ü Fair Poor

Are there any pillars or chandeliers? Yes, there are.

Is there ample space for rear screen projection (if needed)? Yes, there is.

What type of lighting is in the room? Artificial lighting

Can the lighting be controlled from inside the room? Yes ü No

Is there a phone in the meeting room? Yes ü No

Are there restrooms located nearby? Yes ü No

Are the air walls sound proof? Yes ü No

Is the room pre-wired for sound? Yes No ü

Does the room have a built in screen? Yes ü No

SECONDARY MEETING SPACE (BREAKOUTS)

Total # of breakout rooms needed: 8

Does the room have a built in screen? Yes ü No

Are the air walls sound proof? Yes No ü

Is there a phone in the meeting room (s)? Yes ü No

Are the rooms near General Session? Yes ü No

If not, how far away are the rooms?

Meeting Room Square Footage Set up Date / Hours Needed

Zebra hall 400 convenient 3 hours elephant hall 600 spacious 4 hours

lion hall 300 smart 2 hours

SLEEPING ROOMS

# of rooms: King: 100 Double: 250 Suites: 20

Smoking: 30 Non Smoking: 75

Handicap accessible: 15

Rate: King: good Double: fair Suites: excellent

# of Comps: 2

First impression:

Excellent ü Fair Poor

Amenities: computers in the rooms, Jacuzzi’s, telephone.

High Speed Internet Access: Yes ü No Cost per day: $200

Comments: the rooms are worth the stay of its highly esteemed customers.

# of ADA accessible rooms: 20

Are emergency instructions in all rooms? yes

RESTAURANTS (IF APPLICABLE)

Name (s): Afro-Arabic

Type of Food Served: African food, Italian food

Price Range: $50

Hours: 24 hours Indoor? ü Outdoor? ü

Private Room? : Yes ü No

Comments: the food is with tantalizing aroma and delicious taste

Name (s): Pan Asian

Type of Food Served: Chinese, Japanese food

Hours: 8:00a.m – 9: 00p.m Indoor? ü Outdoor? no

Private Room ? : Yes ü No

Comments: has all the Asian oriented culture food and drinks

BUSINESS CENTER

Hours: 8: 00 a.m – 5:00 p.m

Services Provided: office services, presentation showrooms and conference rooms.

Access: easily accessible

Comments: the services are okay, they have modern facilities like projectors and video conferencing services.

AUDIO VISUAL

Exclusive in house company: Yes No ü

If so, contact information:

Receive a copy of pricing list? Yes ü No

What equipment does the facility own?

What equipment will you need to rent? Public address system

What are the preferred AV rental companies in the area? Pioneer sounds

What types of screens does the facility have? LCD flat screens

Does the facility have recording capabilities? Yes, it does.

ACTIVITIES

Pools: Indoor Outdoor ü Heated Yes ü No

Tennis Courts: Yes ü No

Golf Course: Yes No ü

Spa: Yes ü No

Spa services available: massage, make-up, facial treatments

Health Club available: Yes No ü Hours

ADDITIONAL SERVICES

Complimentary airport shuttle: Yes No ü

Babysitting: Yes ü No

Car Rental: Yes ü No

Parking: Yes ü No Rate for Parking: $20/day

Room Service: Yes ü No Hours available: 8:00am, 1:00pm, 6:00pm

OVERFLOW HOTELS (IF NEEDED)

Hotel: Serena Hotel Phone: +254 712 012 500

Address: P.O Box 2364 Fax: +254 721 012 500

City, State: Nairobi Kenya Zip: 01250

Age of property: 8 years

Date of last renovation: 15^th August 2013

Hotel: Ambassador hotel Phone: +254 209 006 900

Address: P. O Box 45436 Fax: +254 210 300 900

City, State: Nairobi, Kenya Zip: 00100

Age of property: 6 years

Date of last renovation: 2^nd January 2015

Comments:

The hotel is located near a town Nairobi, Kenya and this is very convenient for the events. This is because visitors who are not very conversant with the town can be able to access the hotel being just in the capital city of the country. This is mostly considered to ensure that the safety of the people attending. Because if the hotel is located far from the large towns might be a challenge to access especially for the visitors or tourists.

The hotel has standard fee rates. This is favorable since the hotel has not overcharged like some facilities do. Considering the hotel is a five- star it is favorable. Considering the prices of the commodities. They are not hiked up such as the parking fee is also favorable.

Looking at the services that are available in the hotel is also encouraging. The fact that there are services that make the event to happen without having to go very far to access the services. Looking at the services in the spa such as the make-up and the treatments attracts the hearts of the customers.

The hotel has co-operative and humble workers. Their politeness and their hospitality to everyone is very okay. This is really helpful in portraying the image of the management of the hotel. If the workers have a negative attitude in helping the customers affects and becomes a challenge to keep the customers seeking the services of the hotel.

The hotel has some of the crucial amenities such as having house phones in the meeting rooms, business centers and many others. This makes the stay of the customers memorable. For example, having home phones in the meeting rooms make it easier to request for services from the attendants or to pass the relevant information to each other.

Features of the rooms are also according to the fits of the standard scale. Looking at a feature of having enough lighting in the rooms be it from artificial sources for example from the electricity or from natural sources such as from the sun. also a feature like the rooms being spacious and good height is also very attracting. The rooms have a good ceiling height. This ensures that even the tall people are taken care of and also this allows the right amount of heat in the rooms.