Hotel:  Villa Rosa Kempinski                                     Phone: +254 703 049 000                                          

Address:          P. O Box 14164                                  Fax:                 +254 202 308 819                                          

City, State:      Nairobi Kenya                                    Zip:                  00800                                                 

Age of property:          14 years                                                                                                                                  

Date of last renovation:           3rd Dec 2014                                                                                                              




Sales Contact:

Name:              Carole Keingati                                   Phone:             +254 203 603 000                              

Fax:                 +254 203 603 151                                                       Email:                                                                       



Name:              Daniel Mutemi                                                            Phone: +254 207 450 000                  

Fax:                 +254 207 450 245                                                       Email:                                                                       


Audio Visual:

Name:              Patrick Oyumba                                                          Phone: +254 207 364 000                  

Fax:                 +254 207 654 100                                                       Email:                                                                





Excellent ü                 Fair                              Poor    

Front Desk Staff:

Excellent                     Fair ü                         Poor    


Excellent ü                 Fair                              Poor    





Staff was friendly:

Excellent ü                 Fair                              Poor    

Check in was efficient:

Excellent  ü                Fair                              Poor    

Information was provided about facility by front desk staff:

Excellent                     Fair ü             Poor    

Comments:      the hotel’s website should be well managed to avoid delays in bookings before they are actualized.                                                                                                      





Easily accessible:

Excellent                     Fair      ü                     Poor    


Excellent                     Fair      ü                     Poor       

Comments:      the working of the elevators can be improved to reduce the amount of vibrations thus making it smooth.                                                                                                                                              



Total square footage:  400 square feet                      

Ceiling Height:                       11 feet            

First impression:

Excellent         ü         Fair                              Poor       

Are there any pillars or chandeliers?                                      Yes, there are.                                    

Is there ample space for rear screen projection (if needed)?              Yes, there is.                                      

What type of lighting is in the room?                         Artificial lighting                                                       

Can the lighting be controlled from inside the room?            Yes      ü                     No                                          

Is there a phone in the meeting room?  Yes   ü                     No                  

Are there restrooms located nearby?  Yes      ü                     No                  

Are the air walls sound proof?  Yes   ü                     No                  

Is the room pre-wired for sound?  Yes                                   No       ü        

Does the room have a built in screen?  Yes    ü                     No                  




Total # of breakout rooms needed:     8         

Does the room have a built in screen?  Yes    ü                     No                  

Are the air walls sound proof?  Yes                           No       ü        

Is there a phone in the meeting room (s)?  Yes          ü                     No                  

Are the rooms near General Session?  Yes    ü                     No                  

If not, how far away are the rooms?                                                                                                  


Meeting Room                      Square Footage                          Set up                          Date / Hours Needed

            Zebra hall                                400                              convenient                                           3 hours          elephant hall                                        600                                    spacious                                        4 hours

            lion hall                                   300                                          smart                                       2 hours













# of rooms:  King:       100      Double:           250      Suites:             20       

Smoking:          30        Non Smoking: 75       

Handicap accessible:                15       

Rate:    King:   good    Double:           fair       Suites:             excellent         

# of Comps:                 2                                                                                 

First impression:

Excellent         ü         Fair                              Poor       


Amenities:       computers in the rooms, Jacuzzi’s, telephone.                                                                                              


High Speed Internet Access: Yes       ü                     No                               Cost per day:                           $200           

Comments:                  the rooms are worth the stay of its highly esteemed customers.                                                                                                                                                                                                                                                                                                                               

# of ADA accessible rooms:   20       

Are emergency instructions in all rooms?      yes      




Name (s):                                 Afro-Arabic                                                                                                                           

Type of Food Served:             African food, Italian food                                                                                                                  

Price Range:                            $50                                                                                                                             

Hours:             24 hours                                                                                                                                              Indoor?          ü                     Outdoor?         ü        

Private Room? : Yes   ü                     No                  

Comments:                  the food is with tantalizing aroma and delicious taste                                                                                                                                                                                              


Name (s):                                 Pan Asian                                                                                                                   

Type of Food Served:             Chinese, Japanese food                                                                                                                     

Hours:             8:00a.m – 9: 00p.m                                                                                                                                          Indoor?          ü                     Outdoor?         no       

Private Room ? : Yes ü                     No                  

Comments:                  has all the Asian oriented culture food and drinks                                                                                                                                                                                                                                                                                                                            



Hours: 8: 00 a.m – 5:00 p.m                                                                                                                                                  

Services Provided:                  office services, presentation showrooms and conference rooms.                                                                                                                                                                                         

Access:            easily accessible                                                                                                                                                         

Comments:                  the services are okay, they have modern facilities like projectors and video conferencing services.                                                                                                                                                                                                                                                                                                                        



Exclusive in house company:  Yes                             No       ü        

If so, contact information:                                                                                                                                         

Receive a copy of pricing list?  Yes   ü                     No                  

What equipment does the facility own?                                                                                                                                                                                                                                                                                                        

What equipment will you need to rent?                      Public address system                                                                                                                                                

What are the preferred AV rental companies in the area?                  Pioneer sounds                                                                                                                                                                                                                                               

What types of screens does the facility have?                        LCD flat screens                                                                                                                                                                                                                                                                    

Does the facility have recording capabilities?            Yes, it does.                                                                                                                                                                                                                           




Pools:  Indoor                        Outdoor          ü                    Heated Yes      ü                     No                  

Tennis Courts:  Yes      ü       No                  

Golf Course:  Yes                               No       ü        

Spa:  Yes         ü                     No                  

Spa services available:                        massage, make-up, facial treatments                                                                                                             

Health Club available:  Yes                            No       ü                     Hours                                                 




Complimentary airport shuttle:  Yes                          No       ü        

Babysitting:  Yes        ü                     No                  

Car Rental:  Yes          ü                     No                  

Parking:  Yes ü                     No                               Rate for Parking:                     $20/day                                  

Room Service:  Yes    ü         No                               Hours available:                                  8:00am, 1:00pm, 6:00pm                       




Hotel:   Serena Hotel                                      Phone: +254 712 012 500                                          

Address: P.O Box 2364                      Fax:                 +254 721 012 500                                                                  

City, State:      Nairobi Kenya                         Zip:                  01250                                                             

Age of property:                      8 years                                                                                                            

Date of last renovation:                                   15th August 2013                                                                                                        


Hotel:              Ambassador hotel                   Phone:             +254 209 006 900                                          

Address:          P. O Box 45436                                                          Fax:                 +254 210 300 900                                                                  

City, State:                  Nairobi, Kenya                                               Zip:                  00100                                     

Age of property:                      6 years                                                                                                                        

Date of last renovation:                       2nd January 2015                                                                                                                    


The hotel is located near a town Nairobi, Kenya and this is very convenient for the events. This is because visitors who are not very conversant with the town can be able to access the hotel being just in the capital city of the country. This is mostly considered to ensure that the safety of the people attending. Because if the hotel is located far from the large towns might be a challenge to access especially for the visitors or tourists.

            The hotel has standard fee rates. This is favorable since the hotel has not overcharged like some facilities do. Considering the hotel is a five- star it is favorable. Considering the prices of the commodities. They are not hiked up such as the parking fee is also favorable.

           Looking at the services that are available in the hotel is also encouraging. The fact that there are services that make the event to happen without having to go very far to access the services. Looking at the services in the spa such as the make-up and the treatments attracts the hearts of the customers.     

           The hotel has co-operative and humble workers. Their politeness and their hospitality to everyone is very okay. This is really helpful in portraying the image of the management of the hotel. If the workers have a negative attitude in helping the customers affects and becomes a challenge to keep the customers seeking the services of the hotel.

           The hotel has some of the crucial amenities such as having house phones in the meeting rooms, business centers and many others. This makes the stay of the customers memorable. For example, having home phones in the meeting rooms make it easier to request for services from the attendants or to pass the relevant information to each other.

           Features of the rooms are also according to the fits of the standard scale. Looking at a feature of having enough lighting in the rooms be it from artificial sources for example from the electricity or from natural sources such as from the sun. also a feature like the rooms being spacious and good height is also very attracting. The rooms have a good ceiling height. This ensures that even the tall people are taken care of and also this allows the right amount of heat in the rooms.